Draft — have this reviewed by a lawyer before publishing. These terms describe how Timis Digital d.o.o. (“Timis”, “we”) provides design, development, hosting and maintenance services to business clients (“you”). By signing a proposal, paying a deposit or using a monthly plan, you agree to these terms.
1. Who we are
Timis Digital d.o.o., Ivanićgradska ulica 33, 10310 Ivanić-Grad, Croatia. OIB 10380867550, VAT ID HR10380867550, registered with the Trgovački sud u Zagrebu under MBS 081478830. Director: Igor Šumonja. Contact: igor@timis.digital, +385 91 588 2884.
2. Services and scope
We provide web design, web and mobile application development, e-commerce development, hosting, maintenance (“care plans”) and related consulting. Each project is defined by a written proposal that lists the scope, deliverables, price, payment schedule and estimated timeline. The proposal, together with these terms, forms the agreement. Anything not listed in the proposal is out of scope.
Changes to the scope are agreed in writing (email is sufficient) and priced before the work starts. Work outside a fixed-price scope is billed at our hourly rate of €70 / hour excluding VAT.
3. Prices and payment
Prices are stated in EUR and exclude VAT (PDV) unless stated otherwise. Our public price ranges are listed on the pricing page; the binding price is the one in your proposal.
- Fixed-price projects: 40% deposit before work starts, 40% on design approval, 20% on launch. Projects under €3,000: 50% deposit, 50% on launch.
- Monthly plans are invoiced in advance on the 1st of the month.
- Invoices are due within 14 days. We accept SEPA bank transfer and card payments via a secure payment link issued by our payment provider. We never store card details.
- Late payments accrue statutory default interest under Croatian law, and we may pause work or suspend hosted services after written notice.
- Third-party costs (domains, hosting, licences, app-store fees, stock media) are billed at cost and are non-refundable.
4. How projects run
You appoint one contact person with authority to approve deliverables. We deliver in phases (discovery, design, build, launch). Each phase is presented for approval; approval by email counts. If we receive no feedback within 10 business days of a delivery, the phase is deemed approved so the schedule can continue.
Timelines are estimates and depend on you providing content, access and feedback on time. Delays caused by missing input extend the timeline accordingly.
5. Your content and responsibilities
You provide texts, images, logos, product data and access to third-party accounts (domain, hosting, payment providers) that the project needs. You confirm that you hold the rights to everything you provide and that it does not infringe third-party rights or applicable law. You are responsible for the legal compliance of your own website content (for example your own privacy notices and consumer information).
6. Intellectual property
Upon full payment, you receive ownership of the final custom design and the custom code written specifically for your project, and a licence to use any of our pre-existing tools and components included in it. Open-source software (for example WordPress, plugins, frameworks) remains under its own licences. Until full payment, all deliverables remain our property. We may show the project in our portfolio and case studies unless you ask us in writing not to.
7. Hosting and care plans
Care plans include the services listed for your plan on the pricing page (hosting, backups, updates, monitoring, a monthly block of hours). Unused hours do not roll over. We aim for 99.9% monthly uptime for hosted sites, excluding scheduled maintenance and events outside our control. Plans run month to month and can be cancelled by either party with 30 days’ written notice; see the Refund & Cancellation Policy.
8. Warranty and support
We fix defects in our own work reported within 30 days of launch free of charge. Defects caused by third-party updates, changes made by you or others, hosting outside our control or content changes are handled under a care plan or at the hourly rate. Software is provided as described in the proposal; we do not guarantee specific business results such as sales, rankings or traffic.
9. Liability
To the extent permitted by law, our total liability under an agreement is limited to the amount you paid us for that project or, for monthly plans, the fees paid in the preceding 12 months. We are not liable for indirect or consequential loss, loss of profit, data or business. Nothing in these terms limits liability that cannot be limited under Croatian law.
10. Confidentiality and data protection
Both parties keep each other’s non-public information confidential. Where we process personal data on your behalf (for example in a hosted website), we act as a processor under the GDPR and, on request, sign a data processing agreement. How we handle personal data ourselves is described in our Privacy Policy.
11. Termination
Either party may terminate a project agreement in writing if the other party materially breaches it and fails to remedy the breach within 14 days of notice. You may cancel a project at any time under the conditions in the Refund & Cancellation Policy. On termination, you pay for work completed to date, and we hand over the deliverables paid for.
12. Governing law and disputes
These terms are governed by the laws of the Republic of Croatia. We will try to resolve any dispute amicably first; otherwise the competent court in Ivanić-Grad has jurisdiction. If you are a consumer in the EU, mandatory consumer protection rules of your country of residence still apply, and you may use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.
13. Changes to these terms
We may update these terms; the version published on this page at the time you sign a proposal applies to that project. The current version is dated 2026-09-23.